Testimonials
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Full Functioning Status
Matthew Q.
Mechanicsville, MarylandCustomer service is alive and well at SMO in the person of [HVAC Technician] Keith Brown. I am writing this letter to let you know how much I appreciated Keith’s dedication and professionalism.
When lightning struck my home last summer, I had SMO technicians to my home on three separate occasions to make repairs to my air handler unit. I can say that the air conditioning was restored and I was pleased but the airflow was not as it should have been for the remainder of the summer. When Keith Browned arrived at my house this past Friday, he listened to my needs, understood what I wanted and reiterated back to me what I wanted accomplished. Keith worked in my attic for three straight hours, re-wiring my unit’s motor and putting my system back to full functioning status, including properly re-wiring the programmable thermostat. My A/C unit will now run smoothly all summer, which saves me money. Keith Brown walked me through correct operating steps for the thermostat now that is was wired properly to the attic unit.
I want to let you know that I am extremely satisfied SMO customer and it is all due to Keith Brown. I recommend he be duly compensated for his high level of professionalism.
Great Service!
Steve P.
Deale, MarylandSMO has great service. Technicians Clayton Gantt and Terrance Holland are awesome and very professional!
Courteous and Efficient
Carolyn F.
Abell, MarylandI want to commend your technicians James Mason and Walter Nelson for the excellent job they did tuning up my furnace yesterday. They were both courteous, efficient, and pleasant. Thank you for having such fine young men as your employees.
Never Quits
Mr. and Mrs. Brown
Prince Frederick, MarylandI had an air handler/heat pump installed in June and I would like to say that the installers Johnny and Kevin did an outstanding job. They were very polite and hard workers. It was a very hot day when they installed the system…but they stayed over 8 hours and made sure we had AC before they left. Johnny and Kevin are an asset to your company. Any other person would have given up and come back another day. I’m glad they were the installers that day and they did a great job.
Warm Holidays!
Mr. and Mrs. Cusic
Leonardtown, MarylandOn December 9th our heat went out. We contacted your business office to inquire about repair service and establishing a new account. Without hesitation your personnel acted without reservation and dispatched a service repair person immediately.
The gentleman, James, was clearly a responsible, proficient, and professional technician. He took care of our needs; however, our worst fears were realized when we learned the tank needed to be replaced (which James had informed us was a possibility). As we discovered later that evening, water had once again made its way into our system.
On Friday we contacted Margie and she scheduled an appointment for Saturday. But that was not satisfactory with your company. [Instead] she dispatched James and had him diagnose the problem. We were not at home, as we were out Christmas shopping. Margie contacted us and informed us of the need to install a new tank. She then arranged for the installation department to contact me. Mr. Chris Duke called us with prices and most valuable information. We were sold and wanted to schedule the installation in the very near future. Chris insisted the work be performed on that day. We disagreed, as it was raining, no pouring, and we did not need to have someone burdened with the elements. Mr. Duke was persistent in the matter. He said, “They will have to work somewhere else, why not your home?” So with that, our tank was installed. James was there promptly Saturday to complete the process.
To “ALL” we are grateful for your professionalism and promptness. We thank you, each and all. We are proud to do business with you and will spread our success story. If first impressions are an indication of what you are like, your company is a class act and can only be proud of its employees. Thank-you and have a wonderful, joyful holiday! Ours will be a “warm” one!
My Appreciation
Dorothy P.
Temple Hills, MarylandThis note is to express my appreciation for the excellent work performed by three of your employees [James, Dale, and Greg] on the installation of an above-ground oil tank and the disabling of the underground tank on my property on September 2nd, 2005. I was dreading the possibility of losing three bushes in the front of my home and a small flowerbed. Not only did none of this happen, but they did the job so well, it’s difficult to tell there was any digging done at all. They worked quickly, efficiently, and with such good humor, I’ve decided to connect with SMO for my heating needs in the future. Having been served by [another oil company] for forty-seven years, I didn’t make this decision easily. It’s rare to have a company cooperate AND communication with its customers. Thank you.
Wonderful Job
Mr. Davis
La Plata, MarylandThe technician, Alan, did a wonderful job on both tune ups in May. He worked thoroughly and methodically. This is the best job ever done on my furnace and air conditioner. Alan is a great guy!
Dedicated Employees
George B.
Edgewater, MarylandI wanted to thank David Monday for his delivery. I know how difficult it can be to have to back up into the driveway and pull the hose such a long distance, but Mr. Monday acted like it wasn’t a problem at all. SMO is lucky to have such dedicated employees.
Great Installation
Bob O.
Annapolis, MarylandI’m a site manager for Broad Creek Condominium and I just want to say what a great job Francis Johnson and Ish Thomas did when installing the new fuel tank.
Trustworthy Technicians
Mrs. Decesarris
Lothian, MarylandVince has been sent to our house and numerous occasions to fix the boiler because it had to be replaced part by part. Every time Vince came over he was very polite and professional. He always explained the procedure to us and told us what to expect before the next visit. He’s a great asset to SMO and we hope that all your techs are as trustworthy.
Quick and Efficient
Jeff M.
Gaithersburg, MarylandI had to call SMO due to a propane leak. They sent Joe Chick to work on it and I was very happy with how quickly and efficiently the problem was assessed. Joe was also very friendly and polite. Thank you SMO!
Polite Explanations
Linda W.
Oxon Hill, MarylandI just want to compliment the technician who was sent over on his professionalism and being so thorough. He was very polite and explained things to me.
Wonderful Surprise
Mrs. Klemer
Fort Washington, MarylandGenerally I am very upset with big companies since all they do is treat me like a number. However, [customer service representative] Stephanie Gonzalez was a wonderful surprise. Not only was she extremely helpful, but [she was] patient as well. She is not only an asset to your company, but to her family and our society as well.
They Understand
Amy G.
Bryantown, MarylandI was so pleased with the lady [Deanna] I spoke to on the phone. She understood my conflicting schedule and was able to get a technician to my house quickly!
Very Fortunate
George H.
La Plata, MarylandMr. Almond came to our home to clean our furnace on June 26th, 2007. Mr. Almond was so easy to talk with and answered all my questions. He figured out the reason we were so cold all last winter was due to the wrong installation of a nozzle of some kind. I was very pleased with this person and hope I will be fortunate enough to have him do next year’s tune up.
Valuable Employees
Sara S.
California, MarylandI was scheduled for a basic oil delivery that quickly became more complicated then necessary. First, my husband couldn’t get that gate open for the driver and I was having trouble getting my dogs to cooperate. Mack Goode, the driver, took the time to get the gate open for us, get the hose in, and close the gate-all before the dog could get out. I just want you to know what a valuable employee you have and how much I appreciate his help.
Courteous and Polite
Charlene W.
Owings, MarylandI am writing to tell you that the two gentlemen (Francis and Richard) that came today were very courteous, polite, and explained the repair work to me before they did anything. They found a way to insert the oil line into the house so it would not have any kinks or get twisted, and the line was not as long as first thought. They capped off the old oil line and put a foam covering on the part of the line that was outside to make sure that our line wouldn’t freeze. The work was also done in a relatively short time frame. I thought they would be here four or five hours, but they did it in a couple of hours. I think you should be proud to have these two men working for you. Their work was definitely of high quality and they should be commended for it.
Thank You
Herbert M.
Annapolis, MarylandI just wanted to take a moment to let you know how pleased I am with the installation of my replacement above-ground storage tank. My tank was replaced on June 8, 2004. The SMO crew was very professional and obviously experts on performing their job. The end result was a new above-ground tank and lines that have improved the operation of my heating system and safety of my home.
Again thank you for employing such professionals - from the lady who scheduled the work, to the installation crew, to the oil delivery driver. You can be proud of this work force.
Above and Beyond
Gloria W.
Lusby, MarylandRecently I had someone come to my home to service my furnace and air conditioner [as part of] my service contract.
My husband died several months ago and I was at a loss as to what was being done and what I might need to do in the future. I wish to commend [technician] John for his caring and generous attitude. He did his job thoroughly and efficiently. I even might say he acted above and beyond what was necessary. He even helped me look for the key that locked the outside fuse box of the air conditioner.
He did one other thing to help me – finding out how to turn on the water to the house outside. I hope that doesn’t get him into trouble, telling you this. But I do want to tell you that if you have more employees like John you are very lucky indeed.
Thank you for the great service we always have received from your company.
Equipped with Solutions
Richard W.
Huntington, MarylandI want to tell you how impressed I was with the two employees, Francis and James, who you sent to complete this job. Both were very competent and worked well together. They very willingly worked with me to remove the existing shrubbery from around the tank area, and solved the problem I was having of water getting onto the basement wall in times of prolonged rainfall. It turned out that when the lines were originally installed in 1989, the outside hole through which the lines came into the house had never been sealed. Knowing that I was having this problem, Francis came equipped with the perfect quick-setting cement that solved the problem once it was discovered.
They Get the Job Done
William H.
Harwood, MarylandOn December 16th two men from your company installed a new oil-fired furnace in my home. I would like to thank these men, Dave Edwards and Gary Guiles, for their hard work that day and would like to bring to your attention their dedication and positive attitude.
It was a very cold day, and we did not look forward to going without heat in the house for a day or possibly two, not the mention the thought of perhaps other unknowns that can sometimes develop with a project such as this. However, Mr. Edwards, the senior of the two men, led the project with a very cheerful, positive, and confident attitude throughout the installation, and displayed a resolve that we would have heat in the house before they would leave the site. True to his word, we did indeed have heat in the house that night. Although these men had arrived that morning around 9:30 am, they were not able to leave until about 9:30 pm that evening. During the twelve hours they were on the site, they worked quickly and efficiently, never taking a break. I believe (I hope!) they were able to get lunch when they had to run out briefly for parts around noon, but they never got supper other than the slices of pizza that we offered them that evening (and which they ate while they worked). They had started their day well before their 9:30 am arrival at our house that morning, and with the long drive home to Hollywood, Maryland that evening they put in a very long day in order to serve us, their customers.
The installation of the furnace posed a number of challenges, including the access to the basement and the plumbing hookups. With Mr. Edwards’ experience and leadership, Mr. Guiles’ excellent support, and diligence from both these men, they were able to provide us with very welcome heat in the house that evening. We are very appreciative of their efforts!
Beyond the Call of Duty
Barbara R.
Annapolis, MarylandOn October 12th you dispatched a service person to work on our garage furnace, which was in a “no-heat” condition. The gentleman came very late at night, worked in difficult conditions, and did a wonderful job! He deserves a big thank you for service above and beyond the call of duty. Please forward our thanks to him.
Great Serivce Every Time
Frances H.
Temple Hills, MarylandI would like to take this opportunity to recognize and commend two people at SMO: Mrs. Taylor in customer serviced and service technician Harry.
I have been a long time customer of SMO and Mrs. Taylor has frequently assisted me when I needed service or emergency oil delivered to my rental property. Recently she promptly dispatched a service technician to look at a problem at our home. She has always been pleasant and efficient and I would like you to know how much her work is appreciated. Secondly, I’d like to recognize [technician] Harry. He made quick work of tying off an old oil line that for some reason had begun dripping oil and worked on our leaky recirculating pump. I was impressed with his efficiency in completing this work. Please convey my thanks for jobs well done to both Mrs. Taylor and Harry.
Prompt and Effective
Louis S.
Port Tobacco, MarylandYour prompt and effective response to my need concerning my air conditioning system was most appreciated. It is that kind of service that makes doing business with SMO a real pleasure.
Draining the Flood
Frances H.
Temple Hills, MarylandI had been gone for about five weeks and noticed evidence of a dried up puddle in my furnace room. When I opened the furnace area door, the whole area was flooded! A call to SMO on February 7th pleasantly fielded by Robin [in customer service], brought service technician Tom to our door within just a couple of hours! Tom had quite a challenge before him. Not only was the long troublesome recalculating pump leaking profusely, but the cold water feed was leaking worse! This was a long afternoon, as everything had to be drained! Further, it seemed as one part was fixed another part of the plumbing “rebelled” and started leaking. Tom was very patient and efficient in diagnosing the problems and fixing them. No leaks now! I was impressed with this efficiency and patience in completing this work. Please convey my thanks for jobs well done to both Robin and Tom.
New Furnace
Sharon Ann M.
La Plata, MarylandIn October of 2005, my mother purchased a new furnace from SMO Keith Brown made the recommendation after inspecting the old system, Brett Ewing wrote up a sales proposal after in-person consultation, Hubert Robey scheduled installation, and Dave Wolfram completed the work. Mr. Roby, supervisor in the Equipment Sales and Installation Department, provided great customer service to my mother and has always done so in the past years. Mr. Roby sent [technician] Dave Wolfram, to install the new furnace and AC coil. Mr. Wolfram, who completed the job by himself, did an excellent job installing the equipment and was very meticulous about cleaning up. Thank you for your company’s continued good customer service, both on the phone and at the job site.
Curteous, Knowledgeable, and Professional
Jim and Elaine S.
Lusby, MarylandI wanted to commend one of your employees, Steve Gladhill, who made a service call for our air conditioning unit today. He was most courteous, knowledgeable, and professional. He gave us tips on how to identify and possibly prevent problems beforehand. You should be proud to have Steve on your team.
Exceptional Work Ethic
Harvey C.
Oxon Hill, MarylanI am writing to express my appreciation for the high level of professionalism exemplified by your [technician] Mr. Harry Buchanan. Mr. Buchanan provided exceptional work ethic when repairing the heating unit at my home. He went beyond the call of duty to ensure my unit was functioning to my satisfaction as a customer. This kind of professionalism is appreciated and welcomed as a satisfied customer. Again, thanks for your service.
Annual Maintenance Cleaning
Linda H.
Lusby, MarylandI recently received service to my oil furnace (the annual maintenance cleaning and service you provide). I wanted to take the time to send my comments of appreciation for the service technician who provided this service on March 1, 2006. The mechanic’s name is Marcus. I have lived here for two years and my furnace has never run as efficiently or as warmly as after Marcus completed the service call. Whatever magic he performed, please ensure he and your company know how much I appreciate his experience and professionalism. Please be sure to thank him for me.
Snowstorm 2010
Marianne and John M.
West River, MarylandMy husband and I wanted to let you know what a great experience it was to have Mike Ryan help us after the snowstorm on February 12. Our furnace stopped working due to a power surge that smoked its electrical panel. Mike was very knowledgeable in diagnosing the problem. His manner was very professional and reassuring. He went he extra mile to make sure he did everything to restore our heat that cold night. Mike deserves special mention because of his diligence, courtesy, and great attitude in dealing with the problem. We wanted to let you know what a great asset Mike is to your company.
Professional Technicians
Beverly B.
Prince Frederick, MarylandI had a new furnace/AC unit installed on February 20th and I am writing to commend the two technicians who did the work… They arrived shortly after 8:00 am and were finished a little after 3:00 pm. They did a great job, and I’m very pleased with the service.
As for the new furnace – it’s very quiet, I can hardly hear it when it’s running, and there is a marked difference in the temperature in the two bedrooms on the north side of the house. If I knew a new furnace would make such a difference, I would have gotten a new one years ago!
Thanks again for the professional service of your technicians.
Took the Time
Annie S.
Mechanicsville, MarylandI called SMO to request a tune up on my furnace. [Technicians] James Mason and Walter Nelson quickly realized that I had a cracked heat exchanger. They were very patient and kind and even took the time to show me what the situation was until I understood.
Impressed
Diana F.
Prince Frederick, MarylandI am writing to let you know how much I appreciated the outstanding service I received from two of your employees, Francis Johnson and James Singletary, when they installed a new oil tank at my home on September 22, 2006. I was very impressed with their promptness, professionalism, and knowledge. They treated me with the utmost courtesy and answered any questions I had as they went out of their way to make sure I was a satisfied customer. Mr. Johnson and Mr. Singletary are the type of employees you should be proud to have in your company because they illustrate what customer service should be, but very seldom is any more. I don’t often write appreciation letters, but because I have been so frustrated with the poor service I have received from other companies lately, I felt compelled to let you know what a good job your employees did for me. That says a lot about your company and the values that SMO must place on good customer service. It also lets me know that SMO appreciates my business. I just recently opened my account with your company and am very glad that I did so. Please praise Mr. Johnson and Mr. Singletary for their excellent customer service. I hope that all of your employees are as committed to providing their customers with good service. I plan to do business with your company as I continue to receive such good service, and I will be sure to refer others to SMO. Keep up the good work.
Not Your Typical 8am-5pm
Tod H.
La Plata, MarylandI would like to express my gratitude to SMO and its employees I dealt with today. I had a semi-emergency today with a leaking hot water heater temperature and pressure relief valve. I tested the valve today. It wouldn’t stop leaking after the test, no matter what I tried. I almost called a local plumber until I remembered I was a member of the VIP Comfort Club with SMO. At around 5:15 pm tonight, I called and spoke with a very pleasant lady (I forgot her name) and she asked if I would be home tonight. What a surprise to not be told that someone would be come tomorrow between 8 am and 5 pm like most companies do. About 45 minutes later, someone else called to say a technician was on his way. At 6:30 pm, Donald Burns arrived and had the leaking valve fixed in 25 minutes. He was very professional and answered all of the questions I had. Thank you again for your outstanding service!!!
Outstanding Service
Denver and Doswell M.
La Plata, MarylandI would like to thank three staff members of SMO for their outstanding service. Recently, Maureen Dotson, James Singletary, and Francis Johnson assisted my family with the removal of an improperly abandoned oil tank that was discovered on my newly purchased property. Because of their diligence, professionalism, and outstanding work ethic, this unexpected event was resolved without extra expense to my family. Their service was exceptional, efficient, and exemplifies the highest levels of outstanding customer service. I would like these individuals to be recognized for being true professionals.
Preventative Maintenance
Tammy B.
Huntington, MarylandJust wanted to commend your service technician, James Wilkerson, who just left my home after performing preventative maintenance on my air conditioner and heating units. He did a great job, was very thorough, answered all my questions, and was very personable!
Compliments to the Service Department
Ed S.
Lusby, MarylandI am writing to compliment your service department. Yesterday I realized my air handler fan was not working. I was concerned that maybe the motor was damaged. I called SMO and was connected to Robin. She was very helpful. I explained I have a service contract with your firm. She assured me a technician would respond “today”. I was dubious of this response, but to my surprise the technician arrived approximately two hours later.
The technician’s name was John. He was very courteous. He was professional in his demeanor and deliberate approach to the problem. Within a few minutes he had isolated the problem. It was a burnt terminal on a circuit board. Fortunately, he had the part on his truck. This work was tedious, but John stayed calm and professional. He had the problem repaired and put back together in minimum time. He is a credit to your organization.
Letter of Satisfaction
James B.
La Plata, MarylandThe purpose of this letter is to let you know, as satisfied customers of over fifty years, how pleased we are with the services performed by Mr. Keith Brown of your Service Department.
Mr. Brown has serviced our furnaces and air conditioning system a number of times in recent years. We have always found him to be thorough and efficient in his work. He is always courteous and personable, and has a good attitude towards his job.
You are to be congratulated in having a man of Mr. Brown’s fine qualities on your service team. He is a good representative for your company. I hope that you will see fit to make an appropriate notation in his personal record and pass along to him the enclosed copy of this letter. Thank you.
Quality People Who Care
Ron F.
Dunkirk, MarylandIn the highly competitive market environment we all live in now, it is quality people that make the difference in how a company competes. From what I have experienced, you have some quality people. I met Joe a year and a half ago when he installed our propane hook up. At that time I meant to write a note but as these things do, it slid from my to do list. Then when he showed up today to run some more line for the new furnace I vowed to get this done. I have never written one of these notes before, but the friendliness and competence of Joe is unmatched. He is an outstanding representative for your company. As a small business owner, I know how hard it is to find quality people who care. You also have a crew at my house now installing the furnace and while I don’t know yet how that is going, I am trusting that I will be just as happy. Anyway, I am glad I was finally able to get this note off.
P.S. No, I am not getting paid to write this, and no, he is not a friend of mine. This is legit.
Homemade Bracket
Jerry M.
La Plata, MarylandRecently my furnace shut down and your technician Gary Hezlep was dispatched to fix it. He arrived in the afternoon and after doing some troubleshooting discovered the problem was an inoperating fan. The fan had a brace that was broken and there weren’t any in stock. Mr. Hezlep, instead of ordering a bracket, took the bracket to his home and welded it. He then came back at 9:30 pm to install it, so we could have heat. We appreciated his extra effort.
Knowledgeable and Helpful
Randy P.
Ridge, MarylandSo far, we are very pleased with the 20-SEER TRANE heat pump/gas system. Everyone involved was very knowledgeable, helpful, courteous, and replied expeditiously to our inquiries/concerns. We are looking forward to seeing an energy savings (cost wise) in our fuel consumption (propane) as well as electric.
A+ Every Time
Robert S.
Issue, MarylandEvery service I have received from SMO has been an A+ experience.
Great!
Margaret S.
La Plata, MarylandSMO is great!
Quiet When Operating
John S.
Indian Head, MarylandI like the variable fan speed. The oil burner is quiet when operating.
Over 35 Years
Carol P.
Dunkirk, MarylandSMO is a very good company to work with. I have been with the company for 35 years. The company is knowledgeable and helpful to me. I have now been a widow for 32 years and when I call them they come out that day.
Working Within 2 Days
Joseph D.
Mechanicsville, MarylandMy AC failed during a heat wave. I had just come back from the hospital after having back surgery. The in home consultation took place the following day and within two days of that I had working AC in my house.
AC is Working Great
Sewell E.
Edgewater, MarylandBeen in house since 1973 (less 7 years overseas). I have been with SMO since day one. The last AC burn out I called SMO, the salesman came out, and we picked an AC unit out. The installation team was early. Then hours later they led us through the whole system. The AC is working great. Thanks!
Exceedingly Prompt
Carl P.
Mechanicsville, MarylandSMO was exceedingly prompt in sending out the rep and [scheduling] the installation date one week after the sales rep was out.
45 Years and Still Satisfied
Jacqualine P.
Severna Park, MarylandAt least 45 years with SMO and I am still satisfied with them. Thank you.
Always a Good Experience
Robert S.
Hughesville, MarylandMy experience with SMO has always been very good. They do a good job.
Wonderful Service Reps
John W.
Landover, MarylandYour service reps were wonderful! They took the time to answer all our questions—which relieved our concerns. They even had their own vacuum for cleaning up—Wow! Keep up the good work.
Everything was Great!
Gerhard S.
La Plata, MarylandEverything was great with SMO!
Friendly
Joseph K.
Chaptico, MarylandContractor was friendly and he knew what he was doing.
Very Happy with the Installation Process
Donnie W.
White Plains, MarylandThe day our new heat pump and furnace were to be installed just happened to be our hottest day of the summer (our old system was still working though). They shut down the system shortly after 8 am and had the new system in so the air was operational by 2:30 pm. The temp did not go up more than 10 degrees during the downtime. My wife was very happy with how clean and neat the two installers left everything when they were finished with the installation. We had one slight problem with the outside sensor that transmits the temp to the controls inside. I notified SMO and the same day two installers showed up and had it changed out in a few minutes. So far we are very happy with our new system. This will be our first experience with a heat pump during cold weather.
Completely Satisfied
Jerry O.
Fort Washington, MarylandBrett of SMO is a total Yes. I am completely satisfied.
Trane Speaks for Itself
Joyce L.
Annapolis, MarylandI trust that this AC and heat pump system will be as good as the Trane furnace I have had for 15 years. I have had a service agreement on this furnace and have never had to call for service. Trane does speak for itself.
They are the Best!
Rich R.
Leonardtown, MarylandSMO did a great job. John Combs and his people are the best.
Respond Right Away
Edna B.
Hollywood, Maryland[We have] done business with SMO for many years and [we] are always pleased. Whenever we call they respond right away. Can’t ask for any better.
Efficient and Pleasant
Randy D.
Very efficient and very pleasant. Thanks!
Excellent Technicians
Faye P.
Tracys Landing, MarylandThe technician sent to work on our air conditioner was excellent. He was very thorough and took the time to answer any and all questions we had. Great service — thank you!
Superb Provider
Byron W.
Accokeek, MarylandSMO has proven to be a superb provider for the 30 years we have lived here.
High Quality Service
James B.
SMO has given us high quality service for more than 50 years.
Trane Contractor
James H.
Huntingtown, MarylandI am very satisfied with the SMO service reps and with the Trane contractor reps.
Excellent Company
Elizabeth C.
La Plata, MarylandSMO is an excellent company. Reliable, efficient and I have been with them for 42 years.
Over 50 Years...
George S.
Bel Alton, MarylandHave had overall satisfaction with SMO for over 50 years.
"Well done, John."
Angie M.
Brandywine, Maryland[The] technician John took the necessary time to perform a very thorough maintenance job on the furnace. He was very personable and yet very professional in his behavior. As they say in the Navy, ‘Well done, John.’
Professional and Thorough
Judith C.
Cobb Island, MarylandThe young man who performed the service on my furnace was very professional and thorough.
Timely and Clean
John H.
Newburg, MarylandThe gentleman arrived at the designated time [and] went straight to work. [He] knew what he was doing [and] cleaned up his mess. [He] did a great job. [I] hope you get him to return next year.
SMO Keeps us Comfortable
Bobby D.
Waldorf, MarylandDaniel has provided us personally and business wise outstanding advice and service for over 20 years, so we didn’t ask for multiple options, etc. From our research and their past advice matching building needs to available systems we trusted their recommendations as to our present needs. In addition the office staff assisted with paper work to facilitate our energy rebate from the electric company. The new system is performing just as we had hoped and [is] keeping us quite comfortable.
Excellent Job
Garry W.
Dunkirk, MarylandSMO has done an excellent job on the servicing of our heating & A/C. Sterling Tropp was our service repairman, [and] he was very thorough and friendly.
SMO is Our One and Only
Robert G.
Clinton, MarylandThis is what we expect of SMO after 40 years as a customer. Our service contract is with SMO. It was time for the annual furnace cleaning and [the] date was set up through SMO. We have always received excellent service from SMO and have been customers for over 47 years. We built our house and moved into it in 1962. SMO was our first and only supplier of fuel and services for our heating system.”
They Are Good To Me
Capitola Bradshaw
Severna Park, Maryland[My] overall experience [was] great. My heating oil contractor provided information and [a] warranty and had it installed. They also do my cleaning and maintenance of both my A/C and heating equipment. They have been very good to me. They are SMO.
Wonderful Company
Carol P.
Dunkirk, MarylandI have been with SMO for 34 years, a very wonderful company.
Over 50 Years of Service
Thomas H.
Millersville, MarylandHave been with SMO for over 50 years and have always been fully satisfied with their service.
Friendly from Start to Finish
Stephen W.
Benedict, MarylandWe are very satisfied with the overall experience. Very professional, friendly service, from the salesman to the installation crew.
35 Years of Outstanding Service
W.M. N.
Clinton, MarylandWe have had a maintenance agreement with SMO for the last 35 years. They have always been there for us when our furnace or air conditioning unit needed repair or replacement. They have always done an outstanding job.
A Relationship that lasts Decades
Jep & Virginia C.
Chesapeake Beach, MarylandThis relationship over the decades has served us well. We thank you.
Understanding my Bill and Contract
Douglas M. R.
Waldorf, MarylandThere was a problem with my contract, which has been straightened out as well as my bill. There was never a problem with the employees being helpful, friendly, and pleasant. They all worked together to straighten [out] my bill and contract to my satisfaction. Thanks again. I always have good service and would refer SMO to friends
Skilled Technicians
Marvel R.
Lothian, Maryland[I’m] very satisfied with the service over the years. They always do their best with both the heating [and] A/C. Thanks SMO for all the skilled technicians that have come our way!
37 Years of Service
Dolly A.
Waldorf, MarylandI have dealt with SMO for 37 years and have had excellent service.
Amazing Service
Robert G.
Prince Frederick, MarylandAs senior citizens with a wife with extreme allergy problems, our A/C unit stopped [working] in the middle of pollen season with a temperature of 102 degrees. Within five hours SMO responded to our call and fixed the problem. Thank you!
Easy to Understand Equipment
Mr. & Mrs. Lester C.
Odenton, MarylandWe understood our Equipment Sales representative very well. He was very patient with us. We are in our late 70’s [and] not up to the modern equipment… Our new system is very simple and we are very satisfied.